Please update the TeamViewer remote control app to the latest version via your app store. To see the list of current problem files, go to the Box Sync icon in your system tray or menu bar. Box Sync provides detailed user notifications if a file cannot be synced. If the icon is not there, try restarting Box Sync from the Start Menu or Spotlight Search. IOS: Unable to connect - A connection could not be established. If the Box icon is gray (gray 'b' on mac), make sure you are logged in to Box Sync. On the TeamViewer software, click Help -> Check for new version to complete the software updateDownload the latest version of TeamViewer Mobile devices - Android and iOSWhen the TeamViewer remote control app shows the following error:Android: Could not connect to partner GeneralThis article applies to all TeamViewer users who have not upgraded the TeamViewer software to the latest version and see the error message: "Unable to connect - Reason unknown".TeamViewer recommends that all users download and start using the latest version of TeamViewer on all supported operating system platforms.When you see a pop-up offering you to Update Now, please check the version of the TeamViewer software you are currently using, and immediately update to the latest version of TeamViewer.Check TeamViewer versionWindows: TeamViewer -> Help -> About TeamViewer -> VersionmacOS: TeamViewer -> About TeamViewer -> VersionLinux: TeamViewer -> Help -> About TeamViewer -> VersionAndroid: TeamViewer -> Settings -> VersioniOS: TeamViewer -> Settings -> Advanced Settings -> Version InformationAt the same time, please check the compatibility of operating systems and software versions: Supported operating systems.SolutionWhen you see the error messages in TeamViewer with Reason Unknown, and the connection cannot be established, please download and update TeamViewer to the latest version.Windows, Linux and macOSWhen the TeamViewer software pops up with an error: Unable to connect - Reason unknown, please update TeamViewer to the latest available version.
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